Transitioning from an outdated to a fit-for-purpose service desk:                                                                                     
                             
(+27) 11 808 0860
(+27) 11 808 0860
info@henleysa.ac.za
info@henleysa.ac.za
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Post-Experience Undergraduate Programmes
Higher Certificate in Management Practice (HCMP)
NQF 5 | SAQA ID: 102107
Learn to manage yourself skilfully in preparation for managing others, and really understand how business works.
Advanced Certificate in Management Practice (ACMP)
NQF 6 | SAQA ID: 98868
Gain the tools to unleash your managerial potential, managing with skill and high standards with unwavering confidence.
Advanced Diploma in Management Practice (ADMP)
NQF 7 | SAQA ID: 117034
Ignite your career with our practical qualification, designed for strategic management excellence.
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Postgraduate Diploma in Management Practice (PGDip)
NQF 8 | SAQA ID: 97814
Be recognised as that person whom everyone can rely on to be proactive, organised, effective – and a leader.
Master of Business Administration (MBA)
NQF 9 | SAQA ID: 97363
Aim high with an MBA from a global, quadruple-accredited business school, with campuses in the EU, the UK, Asia, and Africa.
Doctor of Business Administration (DBA)
NQF 10 | SAQA ID: 122451
Shape organisational thinking in the rapidly evolving world of modern business.
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Work Readiness Programme
Stand out in the job market with this NQF Level-5 accredited programme that employers will recognise and value.
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Executive Development Programme (EDP)
Advance your career with a practical and flexible Executive Development Programme that equips you with the skills and confidence to step into senior roles.
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High Impact Communication and Presentation
Duration: 2 Days
Finance for Non-Financial Managers
Duration: 3 Days
Personal Mastery: Unlocking Your Leadership Potential
Duration: 3 Days
Unleashing Innovation and Problem-Solving with Design Thinking
Duration: 3 Days
AI Productivity Accelerator
Duration: 4 Weeks
AI-Powered Sales Enablement
Duration: 4 Days
Driving High-Performing Sales Teams
Duration: 4 Days
Women in Leadership
Duration: 4 Days
Lead with Coaching
Duration: 3 Days
Leading Digital Transformation with AI and Data
Duration: 3 Days
Strategies for Advanced AI Leadership in Africa
Duration: 3 Days
AI Strategy-to-Results Executive Bootcamp
Duration: 6 Weeks
Cybersecurity for Managers
Duration: 2 Days
Future-proof your Healthcare Practice
Duration: 6 Weeks
Elevating Aviation Leadership
3 Days
Leading Without a Script
Duration: 2 Days
The Strategy Programme
Duration: 3 Days
NexGen Project Management with AI
Duration: 3 Days
Executive education AI pathway Financing
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100,000 Professionals in 165 Countries
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We Build the People, Who Build the Businesses, That Build Africa
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Policies and Regulations
This central repository houses the latest versions of Henley Business School Africa's governance and management documents. If you need assistance navigating the repository or have any queries, please reach out to us at info@henleysa.ac.za.
Henley_Business_School_Africa_-_Black-1
(+27) 11 808 0860
info@henleysa.ac.za
Enquire Now
Donate Now
Contact Us
Student Portal
Staff Portal
Programmes
Post-Experience Undergraduate Programmes
Higher Certificate in Management Practice (HCMP)
Advanced Certificate in Management Practice (ACMP)
Advanced Diploma in Management Practice (ADMP)
Postgraduate
Programmes
Postgraduate Diploma in Management Practice (PGDip)
Master of Business Administration (MBA)
Doctor of Business Administration (DBA)
Undergraduate
Programmes
Work Readiness Programme
Executive
Programmes
Executive Development Programme (EDP)
Short courses
Short Courses
High Impact Communication and Presentation
Finance for Non-Financial Managers
Personal Mastery: Unlocking Your Leadership Potential
Unleashing Innovation and Problem-Solving with Design Thinking
AI Productivity Accelerator
AI-Powered Sales Enablement
Driving High-Performing Sales Teams
Women in Leadership
Lead with Coaching
Leading Digital Transformation with AI and Data
Strategies for Advanced AI Leadership in Africa
AI Strategy-to-Results Executive Bootcamp
Cybersecurity for Managers
Future-proof your Healthcare Practice
Elevating Aviation Leadership
Leading Without a Script
The Strategy Programme
NexGen Project Management with AI
Executive education AI pathway Financing
Alumni
Dynamic Global Community of
100,000 Professionals in 165 Countries
About Alumni
MBAid
Verification Portal
Events Research
Insights
Announcements and Insights From the Vibrant Henley Africa Community
Articles
Videos
Podcasts
About us
We Build the People, Who Build the Businesses, That Build Africa
About Us
Recruitment
Policies and Regulations
                          

White Paper:

Transitioning from an outdated to a fit-for-purpose service desk: unravelling an established IT organisation’s aspirations

Authors:

Andries  Jacobus Pretorius

 

Transitioning from an outdated to a fit-for-purpose service desk:
Transitioning from an outdated to a fit-for-purpose

Download the White Paper now